what is a junior ticket ticketekwhat is a junior ticket ticketek
What are the terms of concession tickets? Can I forward my Mobile Ticket to a friend? Many businesses act as Ticketek Agencies throughout the country. At this time Ticketek NZ cannot post tickets overseas. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Ticketek will only mail tickets to the residential address of the credit/debit card holder. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. They must present the relevant concession documentation at point of purchase and upon entry to the ground. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". ) The obstruction varies in different venues. All members will have access to buy at the same time. All refunds for cancelled or rescheduled events are managed by Ticketek directly. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Don't worry though, until you finalise your purchase the value will remain on your voucher. Can I use a device larger than a mobile phone (e.g. My Ticketek; Gift Vouchers; What if I need accessible seating? As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. You will need to provide some form of ID so that the staff can access your Ticketek account details. No, the credit card pre-fill feature simply gives you the option to save your card details. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Ticketek recommends that you select Registered Mail for these events where available. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. . Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. 13+ - Adult Ticket. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. Yes - there should be no issue using a phone that has a clear screen protector. Change of mind is not an approved reason. Placing seats on hold and redeeming them is limited to online transactions only. 2 0 obj Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once Why does Ticketek want to access my Facebook details? When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. Some events may have a Family ticket which includes 1 Adult and 1 Junior. Ticketek may charge a reasonable fee for the replacement of tickets. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. 4. chevron_left. Please see our tutorials on how to reserve seats in the AFL Reserve here. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. To purchase more than one set of tickets to multiple events, click on the. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. When you book online you cannot choose the location of your seat. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. to collect tickets. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. How do I check the balance of my Gift Voucher? If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. <> Find out more about. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. You can find information on how to access your Mobile Membership through the AFL Live App here. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. You are required to present your credit/debit card and photo I.D. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Do I need to add to Passbook to gain entry into the venue? Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. How long are my friends seats placed on hold? Yes, all events that Ticketek ticket for can be found on the mobile site. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. What happens if I purchase multiple tickets and haven't received them all? Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. Discover New Events. % Have more questions about Ticketek Gift Vouchers? Sell tickets directly from your Ticketek Account. The example above is for an adult barcode. Full Ticketek Refundable terms and conditions of sale can be viewed here. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Ticketek's Group Bookingscan help you plan your next excursion. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Can I sell tickets using online auction sites like eBay? https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. My AFL Membership card has not yet arrived, what should I do? Safe, Fast and Verified Replacement cards cost $10. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Invitee B purchases the two seats they were assigned at step (b). There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Invitee A changes their mind and does not proceed with their purchase. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. How do I update my credit or debit card details once they have been saved? Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Invitee B starts purchasing two seats from hold. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. We sell tickets on a "next best available" seating system. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. My address has changed. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. The email account that the message has been sent to is closed. The website only allows one invitee from a group to purchase at a time. The app also uses your location to alert you of events currently being held at specific venues. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. endobj However, some events will have unreserved seating where it is first in, best seats. How do I arrange for a new membership card to be sent out? If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. General Terms and Conditions No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Check your billing and account details. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. What can I redeem my Ticketek Gift Voucher for? Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Tickets will be available to purchase, once onsale, through Ticketek. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. The Payment Form will display detailed information on your ticket purchase. Will the event be reserved seating or general admission. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. The email account that the message has been sent to is full. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . How do I add my mobile tickets to my Ticket Wallet? All venues have seating options available for patrons in wheelchairs or who require assistance. Why can my friends (invitees) only purchase the held tickets one at a time? You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. You will receive an Order Confirmation via email immediately. details of the event including: name, date, time and venue. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. No, Ticketek Gift Vouchers are not reloadable. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Systems are in place at every venue to ensure that each ticket barcode can only be used once. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? When can I request a refund if I have purchased Refundable tickets? If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. More information relating to mobile ticketing will be communicated in the lead up to the season. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). This is so we can show you upcoming events in your vicinity. Invitee A starts purchasing two seats from hold. I am traveling the country and have a New Zealand address but my billing address is overseas. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. If you have purchased concession tickets, you are also required to present a valid concession card. How do I gain entry to the venue using Passbook? Can I buy tickets from unauthorised sellers such as online auction sites like eBay? If an event is cancelled or postponed you will need to contact Ticketek for a refund. Ticketek routinely mismanages ticket processing which should be simple. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). www.accc.gov.au. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Am I able to 'top up' my Ticketek Voucher with more credit? Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Can event notifications and location services be turned off from the Ticketek app? You might find the following websites helpful if you want more information about ticket scalping: The user will not be able to view the ticket. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Change My Location Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. How can I find AFL Membership on a match day? For more detailed instructions on reserving a seat, please see our help page here. The transaction limit is 10 at both Marvel Stadium and the MCG. By clicking this link, a web page will be displayed containing your ticket. How does Ticketek remember my preferences when I return?
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what is a junior ticket ticketek