alight customer care representative job descriptionalight customer care representative job description

• April 9, 2023
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The mission of our customer care teams exemplifies the need for human understanding. Customer Care Representative Human Resources. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. * Use productivity and quality data & metrics to achieve superior customer service results We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Acknowledging and resolving customer complaints. You will be notified during the hiring process which checks are required by the position. * Make independent complex decisions within the scope of your authority These teams are a critical component of Alights health care,retirement and HR-delivery services. You will Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Job Details. Find out if you meet the requirements! Get hired today! Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. At Alight, we believe a company's success starts with its people. All Rights Reserved. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We understand the powerful human connections that create success for organizations. There is no travel required for this position. The estimated base pay is $36,558 per year. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Must be able to work a flexible schedule based upon high call volume needs. Help us reimagine how people and organizations thrive! https://www.consumer.ftc.gov/articles/0243-job-scams. We want you to join our company with 25 years of industry experience. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight Easy 1-Click Apply. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. A Customer Service Representative also handles concerns, complaints, or other issues. Disabled Person, Inc. Check out our open opportunities below. View this and more full-time & part-time jobs in Miami, FL on Snagajob. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Cons Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Read more The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Quick Apply. Want to receive job alerts for similar jobs? Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. We promote healthy lifestyles and flexible work arrangements for our employees. * Demonstrate a high level of confidentiality and professionalism * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Copyright 2023 Grabjobs Pte.Ltd. It's why we're so driven to connect passion with purpose. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Reimagining how people and organizations thrive. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Insurance Health insurance Find out if you meet the requirements! Ten paid holidays per calendar year (8 fixed and 2 floating). Our people are our greatest assets at Alight Solutions because People Matter! Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Si es as, entonces ReedGroup es para ti! At Alight, we believe a company's success starts with its people. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . * High School Diploma or equivalent is required, bachelor's degree a plus This may include additional research and ongoing casework. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Health, Dental, Vision, Life Insurance and more. You will be notified during the hiring process which checks are required by the position. This job listing has expired and the position may no longer be open for hire. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Qualifications for a job description may include education, certification, and experience. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Our story starts with a simple universal truth: Every business is a people business. Type: Full Time The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. The estimated base pay is $36,558 per year. View Job description, benefits and responsibilities. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. HDHP or PPO available., At Alight, we believe a companys success starts with its people. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. * Be kind and compassionate Alight believes diversity should be visible, valued, and sustained throughout the organization. Our story. * Create and update employee files in database, as authorized. This role is designed for people who have strong empathy and communication skills. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Benefits start on your first day of employment, Programs & activities that give back to our. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. It is a very convenient Job I have ever worked. Full Job Description. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Interested in Workday positions? The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! These teams are a critical component of Alights health care,retirement and HR-delivery services. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. Try to use specific examples from your work or school history that relate to the question asked. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Meet Alight Customer Care Watch on Why Alight? * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Reporting Relationships This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. About Alight Solutions Alight is a leading cloud-based human capital technology and services. On average, Willa Davie works for one . Posting id: 823465203. Customer Care Representative Greater Toronto Area, Canada. Alight is committed to a diverse workforce and is an affirmative action employer. Full-time $12.50 an hour. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . We reward continuous improvement and encourage you to own your own development. New York Equal Pay for Equal Work Act Statement. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. The estimated additional pay is $2,234 per year. As a Customer Care Representative, you will report to a Customer Care Team Leader Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. To deliver on this purpose, we do things differently. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. Be Real with Alight and help us re-imagine how people and organizations thrive. Alight Solutions San Juan is looking for real people, who are passionate about customer care. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . Alight Solutions Easy 1-Click Apply. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Please enter a Name and Password so you can update your Job Alerts in the future. Find contacts: direct phone number, email address, work experience. Additional pay could include bonus, stock, commission, profit sharing or tips. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Averages based on self-reported salaries. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Our people are our greatest assets at Alight Solutions because People Matter! then the employee has changed 1 company and 1 job. Career Development & Growth: We provide ongoing training, coaching and development. Alight is committed to the continued development of our colleagues. Our story starts with a simple, universal truth: Every business is a people business. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Responding promptly to customer inquiries. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Required Skills. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Its a permanent virtual customer care representative Job. Apply online instantly. #beAlight Esto te describe? Please note that all salary figures . Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) Alight - 3.1 San Juan, PR. At Alight, we are reimagining how people and organizations thrive. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. You are Pros. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. $50K-$69K Per Year (Glassdoor est.) to demonstrate your interest in the role. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Find the best jobs in the US, apply in 1 click and get a job today! The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm.

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