buyer says i sent wrong itembuyer says i sent wrong item
Theres no possible way I sent the wrong item so hes trying to scam me. Disputes about the quality of the item are not billing errors. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? What to do when wrong item received, seller requesting to send to other buyer. I have multiple people selling my exclusive product for less that I sell it for on Ebay. So we repaired and return an annoyed customer but couldnt do anything about it. Should I try to see if it was mixed up with another package? 09-10-2020 They help the organizations to focus on the other parcels they have to deliver. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. The one I received is as per the photo. The item is missing parts or features, and this was not disclosed. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Thanks for the reply. It's tough dealing with customer service when they're all Filipinos who don't understand or care. Everyone is covered except the credit card holder, whoever that is. I'll go over how it happened, what I did to fix it, and how you can. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Ebay says I have to "take action" by Sept. 11th. Should I contact the postal service? Offer to send the copied forms to an ebay chat rep. 26-05-2020 If they did, I don't know how they'd be able to verify. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. I told Ron that this was, "pardon my French, absolute bullshit." Offer to send him a return shipping label. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Glad you at least eventually prevailed. USPS. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. I sold 4 of the same items. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. I sold an item for $55 and they sent a return saying I didnt send the right item. Unfortunately for you, the item is a replica of the one you sent. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. All rights reserved. When you issue a refund to the buyer They'll be refunded through their original payment method. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Hey Im kind of new to mercari and Im really nervous. Read the feedback other have left for the person. I'll have to ask her what she sees different because I know it's the same. Do I have to go ahead and refund no matter the circumstance? I guess it depends on whether the item they are sending back is worth paying the shipping on. The item's condition was misrepresented. Is there any point in doing that? Either way eBay will make sure the buyer gets their money back right or wrong. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. 09-10-2020 Do not do that. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Its unfair they side with the buyers all the time. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Honest mistakes happen. i think someone is trying to scam me like this to. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. This months episode of the eBay Seller Spotlight podcast is live! 09-10-2020 05:05 PM. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. There is undisclosed damage to the item. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Could you explain a bit what steps you take when shipping? Five! The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. What would you do? Things like this happen. Tip As you sent it recorded delivery I am assuming it had some value to it. You're not supposed to be liable for anything that happens to it after that. This is the message:Just wanted to say that the item I received was not this one. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. They then go to Etsy and order the item from me at full price using a suspect credit card number. Press question mark to learn the rest of the keyboard shortcuts. Thank you sooo much for putting your story on here. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Buyer contacts me today. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. Check out this video to understand how dimensional weight is measured when shipping. 26-05-2020 "Hi. Check all items upon receipt. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. But I would think it is more likely a customs thing. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. 05:49 AM Press J to jump to the feed. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. to fight them over this and go to the Phillippines is beyond annoying. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? I lost my appeal. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Once I listed a new in box item as white when it was really blue. She may have forgotten she purchased this one as well but from you. Copyright 1995-2023 eBay Inc. All Rights Reserved. IN THE LAST STRIDE. Learn the fundamental steps for running an eBay business. They sell fake goods and don't pay taxes. He sent photo of item receivedit is not the item i sent. eBay somehow refunded the buyer automatically when the return was delivered. I have no idea how to get on the phone with a live human being? Then find one of the facebook groups for sharing scammy ebay users and share his username. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below.
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buyer says i sent wrong item